Today Kate was day-off and Allison in the clinic that was perfect for me. As one of my private client want to adjust her new top end hearing aids but she was nearly running out her 30 days refunding period. She went to oversea for several weeks and did not do any follow up or adjustment after first fitting. This client has so many in-satisfaction for her hearing aid, too much feedback, speech was unclear. In the file, I can see her did not happy for a few her old hearing aids. Today she was running late for 40 minutes and every time when I connected her hearing aid with computer and adjust, she thought it was all alright, but when I disconnect and prepare to finish, she always felt not good enough. I reduced the venting size, reduce high frequency noise, change program to only one universal dynamic. However, she was still not satisfied. Finally, I decided to make a new impression and remade the shell for her. Anyway, she was the hardest client I have met and I thought I had done everything I can.
It is hard to get satisfaction for some clients.
