I just heard about that a few persons had complained about the head office telemarketing staffs at the last state staff meeting. For my understanding it was because they thought telemarketing persons had booked too many clients for their clinics and made them too busy to see clients and no time to finish all paperworks. It is a problem, but I think the other problem is that most of these kind of appointments could not be transferred to a hearing aids fitting. However, personally I were not hate telemarketing as most of my private clients come from free hearing screening test or regularly hearing aids checking. On the other hand, I hope my calendar is fully booked so there was no space for the home visit. I hate home visit that was totally wast time.
As the commission system in HearingLife is no any commission for the free OHS hearing aids fitting, we kept very low refit rate. Now I will push clients to a top-up hearing aids as most of other audiologist had done. I will not say the free one is OK, otherwise no clients will think about the top-up hearing aids. In today's clinic, it showed a good results, two clients selected to refit their hearing aids with extra payment by themselves. I am not sure whether it was the results of my consultation skills or because it happened in Bondi. I will try it in Hurstville also. Meanwhile, I also need more closely contact with clients if they do not return or no further action after consultation. All these things are about sale skills that is a good chance for me to improve it.
