Today I met two complicated cases. The first one, I discussed with him at last appointment, and he was happy with a free Half Shell hearing aids, but today when he back he said he had seen one of his friends got a smallest hearing aids with little top up, he was not happy with the ones I ordered for him. For his mild to severe hearing aids, I would not recommend a CIC hearing aids as the target will be hard to march. Meanwhile there is no free CIC I can offer to him. After a further discuss and argue, he want to change to a top up hearing aid but keen to CIC. What I can do? Just explain to him that I can fit CIC for him but am not sure whether it will be enough for him, and if he still don't like it, he have to pay $ 75 for it.
Second one, client come to clinic for a home trial. He already get $4000 claim from a insurance company. So he trial 2 different RITE and Open fitting BTE, but still not happy for the sounds from hearing aid. It take me too long to deal with him. Finally, he and his wife decided to get a top end CIC hearing aids, quite same situation with the first client, he also had a severe to profound hearing loss. As he is private client, I just order what he want.
In these several weeks, I found the sound in sonic hearing aids have a little bit problems. I am not sure if it is because I fitting process or the products. However, I concerns for the feedback problems in Touch hearing aids and the options in noise reduction program. I need be careful in fitting it. Meanwhile, in my experience, the Touch hearing aids are not very welcome as I expected. There are some concerns on it. I think the customer hearing aids looks like more easy to manage.
Today these two clients made me tired, and there is a potential for further problem, but I am confident for what I have done is right. It is the first time I felt challenging in here.
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