Performance Review

HearingLife Bondi Junction

After the first month of independent clinical working in HearingLife, today I have the first performance review with the state manager. He was in Wollongong so the review was on the phone. We talked about 30 minutes. It was a informal style talking, he just asked me whether I want to work in here for a long time running, how about my feeling in here and whether I have any concerns in clinics I am working so far. Actually, I am really happy with this new position. So I gave him a very positive feedback, he was happy with that. I also know at least now, there is no any complaint to me from clients and colleagues. I also asked me which clinic was my prefer one in Hurstville and Bondi Junction. I honestly said I like Bondi more than Hurstville as I can try different hearing aids in Bondi but in Hurstville I more likely to focus on OHS clients and free hearing aids. When the review finished, I felt that I did nothing wrong. Hopefully, he also thought that.

Today's clinic is busy and quite normal day, no surprise, but I nearly got my first private hearing aid fitting done. And so far I satisfied with my relationship with the clients in here. When I started work in HearingLife, a few persons told me that the clients in Bondi is the hardest client to deal with in NSW, but I though it is not so bad so far, I am quite confident now.

Feedback

HearingLife Hurstville

With my limited experience in fitting sonic hearing aids, I think the feedback is the major problem, especially in the customer hearing aids. When I fitted the ITE to ITC hearing aids from OHS free Natura 6 to Top end Velocity 24, the feedback is a really problem. In today's fitting for a Natura Pro ITE, the feedback is significant, but the possible reason maybe the shell was not made very well. I had to put the high frequency gain in very low position to reduce the feedback noise. The feedback cancellation circle was not useful at all.

I had met same problem in last several weeks in Bondi Junction that maybe the reason what there is no powerful hearing aid in Sonic serials. I think the possible resolution is choose the High Noise program as the only program setting for various environments to shunt down the high frequency feedback. Also, reduce the venting size.

Sushi Tengoku

Enjoy refresh sushi at Sushi Tenguken in Kensington

Does Hearing Aids Need Program

HearingLife Hurstville

I have to study for two years for Master degree and several years training for a qualified audiologist. However, one client walked in clinic and want to buy a hearing aid. He had experience several hearing tests and tried different hearing aids before. All other audiologist done was to connect the hearing aids to computer and try to program them to meet client's hearing needs, but he was totally unhappy for both hearing aids and service from audiologist. Although this thing happened in other provider, I think I almost did same thing in past. So do we need a long training for providing a bad service/ Did a hearing aids need to program?

This client just want to buy a hearing aid with basic features and do not need to be program. I gave him a hearing aid to trial. I did not know his audiogram and previous hearing aid fitting experience. He did show me his current hearing aids but there was nothing write on it (Everton?) What I did was just put battery in the hearing aid and insert hearing aid into his ear. Let me see how is going.