Chinese Community

HearingLife Hurstville

Last week, Rebecca mentioned that maybe HearingLife can promote the business for Mandarin speaking consultant in Hurstville clinic. She gave the example as the Epoch Time newspaper. I can understand what she thought, but I never want my name on this newspaper. Meanwhile, obviously Hurstville is a Chinese community, also the Chinese elders are low income group. They will not promote the business too much or as much as Rebecca expected. In this stage, i will keep silent if there is not anything further happened.

Today I have a good performance as least I think it is. I fitted a top end CIC hearing aid and order two top up OHS hearing aids, i can not expect better than this in Hurstville. I will have other good performance this month. What I can do is keep doing. Ordering, Fitting and Home Trial. Thanks God for this good start in here.

What Is Satisfaction?

HearingLife Bondi Junction

Today Kate was day-off and Allison in the clinic that was perfect for me. As one of my private client want to adjust her new top end hearing aids but she was nearly running out her 30 days refunding period. She went to oversea for several weeks and did not do any follow up or adjustment after first fitting. This client has so many in-satisfaction for her hearing aid, too much feedback, speech was unclear. In the file, I can see her did not happy for a few her old hearing aids. Today she was running late for 40 minutes and every time when I connected her hearing aid with computer and adjust, she thought it was all alright, but when I disconnect and prepare to finish, she always felt not good enough. I reduced the venting size, reduce high frequency noise, change program to only one universal dynamic. However, she was still not satisfied. Finally, I decided to make a new impression and remade the shell for her. Anyway, she was the hardest client I have met and I thought I had done everything I can.

It is hard to get satisfaction for some clients.

Quiet Day, Good Day

HearingLife Hurstville

Like last Friday in Bondi Junction, there were a few client did not attend the appointment today. So it is a quiet day and not a busy day. It is good for me to have a rest after a serial busy days in October. On the other hand, I started to order new hearing aids again in today, and there are a potential private order on the track.

In this commission system, the OHS clients and orders are really painful. You need take many risks from OHS audit but no any profits. The refit is also waste time sometime. However, for me, I will keep positive attitude and hard work spirit in this position. I think the more experience, the more benefits I can get from this job. Meanwhile, I also need to improve my sale skills in private clients. I had a 60 % conversion rate in October that is the best in NSW. It give me some confidence. It is not a bad beginning.

OGM, CROS Hearing Aids, Any Idea?

HearingLife Bondi Junction

In today's last appointment, a 1.5 hour appointment for a potential home trial and noted for Touch. However, the client actually has a unilateral deaf with normal hearing in other ear. He want to get more information about CROS ITE hearing aids with wireless connection. I have no any experience with CROS hearing aids and Sonic also could not provide any CROS aids. The client had already done some research and notice the Phonak and Unitron CROS hearing aids. However, I really suspect the benefits from a CROS aids for the unilateral profound hearing loss and a normal hearing in opposite ear that will make confuse in the normal ear and will not improve speech discrimination ability in noisy environments. What I can do is honestly told him I am no more information can provide him today and will collect the products information and price list for him that also is he want to know. As it is not the Sonic hearing aids, I only can get wholesale price from manufactures and need find out the index in HearingLife for the retail price. I have two weeks to do this research, but I just hope he change his mind.

In this morning, one client did not attend the appointment and other rescheduled so there is no any client from 10 to 12:30. I am not happy for that I need talk to Ginny next week to prepare a cancel list and put some client in the calendar if there is a spot.